Money‑Back Guarantee - Terms & Conditions

At Sitarah Care, your satisfaction matters. We proudly stand behind the quality of our 8‑in‑1 Herbal Hair Fall & Growth Oil. If you use the product consistently and still don’t see any improvement, you may qualify for our Money‑Back Guarantee under the conditions listed below.

Please read these terms carefully before claiming a refund.

Eligibility Requirements

To qualify for the Money‑Back Guarantee, you must:

  1. Purchase 2 Bottles
    The guarantee applies only when you buy a minimum of two (2) bottles in a single order.

  2. Follow the 60‑Day Usage Period
    You must use the product consistently for 60 days, following our recommended usage instructions.

  3. Provide Required Photos
    To verify proper usage and progress, you must submit the following:

    • Day 1 Photo: Clear photos of your hair and scalp before starting the oil (must include visible date/time stamp such as Snapchat camera filter or phone timestamp).

    • Day 60 Photo: Clear photos taken after completing the 60‑day usage.

  4. Proof of Purchase
    Provide the order number, name, and contact details used during purchase.

Conditions for Refund Approval

Your refund claim may be approved if:

  • You have used the product for a full 60 days.

  • You have regularly applied the oil according to instructions.

  • Your before and after photos show no visible improvement.

  • You provide all required proof accurately and honestly.

Cases Not Eligible for Refund

Your refund will not be approved if:

  • You used less than 2 bottles.

  • You did not complete the full 60‑day usage.

  • Your photos are unclear, missing, edited, or without a time stamp.

  • You fail to submit the claim within the allowed time.

  • You lost or cannot provide proof of purchase.

  • You misused the product or used it inconsistently.

  • You purchased from any seller other than our official channels.

How to Submit a Claim

To request a refund:

  1. Email us at Sitarahcare@gmail.com

  2. Subject line: Money‑Back Guarantee Request

  3. Attach the following:

    • Before & After photos (with date/time)

    • Proof of purchase

    • Your full name and phone number

  4. Our team will review your claim within 7–10 business days.

Refund Method

  • Approved refunds will be issued via the same payment method used at the time of purchase.

  • Refunds apply only to the product price, not shipping charges.

  • Refunds may take 5–7 business days after approval.

Limitations

  • One refund claim per customer.

  • The guarantee applies only to first-time buyers.

  • Sitarah Care reserves the right to refuse claims found to be fraudulent or dishonest.