At Sitarah Care, we aim to deliver your order quickly, safely, and with full transparency. Please read our shipping terms below.

Shipping Timeline

We offer fast nationwide delivery across Pakistan.

  • Standard Delivery Time: 2-5 business days

  • Major Cities: 2-3 business days

  • Other Areas: 3-5 business days

Once your order is dispatched, you will receive an SMS or call from our courier partner.

Order Processing

  • Orders are processed within 24 hours on business days (Monday-Saturday).

  • Orders placed on Sundays or public holidays will be processed the next working day.

Shipping Charges

  • Shipping fee may vary depending on your city or courier service.

  • Any applicable shipping fee will be shown during checkout.

Delays & Exceptional Circumstances

While we aim to deliver on time, delays may happen due to circumstances beyond our control, such as:

  • Extreme weather

  • Political protests or road blockages

  • Natural disasters

  • Courier operational issues

  • Remote or hard‑to‑reach locations

In such cases, delivery may take slightly longer. We appreciate your patience and understanding.

Incorrect Address Issues

If the address or phone number provided is incorrect, the order may be delayed or returned to us. Please ensure your details are accurate when placing the order.

Damaged or Missing Packages

If your package arrives damaged or doesn’t reach you within 7 business days, contact us immediately:

📧 Email: Sitarahcare@gmail.com
📞 Phone: 0329 6166304

We will investigate and assist you promptly.